Cancellation and Refund Policy

We want every Pippop experience to be smooth and satisfying. Here’s our detailed policy on cancellations and refunds:

Order Cancellations

• You may cancel your order within 2 hours of placement or before it has been dispatched, whichever is earlier.

• Once an order is shipped, it cannot be canceled.

Returns & Exchanges

• Returns are accepted within 7 days of delivery for items that are unused, unwashed, unaltered, and have original tags intact.

• Only size-related exchanges are permitted.

• No refunds are issued for returns unless the item is defective or incorrect.

Refunds

• A refund will only be issued if:

  • You receive a damaged, defective, or incorrect item.

  • The product is unavailable or out of stock after payment has been made.

• Approved refunds will be processed to the original payment method within 7–10 business days after we receive and verify the returned product.

• Refunds are not applicable for:

  • Size or style preferences

  • Late return requests

  • Items showing signs of wear or usage

Return Shipping

• For defective or incorrect products, Pippop will cover return shipping.

• For all other eligible returns, the customer bears the return shipping cost.

How to Request a Refund or Return

• Contact our support team via email or WhatsApp with your Order ID and a clear explanation of the issue (including photos, if applicable).

• Our team will guide you through the return or refund process.